Legal & Privacy
Last Updated: August 21, 2018
Collection of Information
“Personal Information” is information that identifies you as an individual or relates to an identifiable individual. “Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual. Personal Information and Other Information is herein collectively referred to as “Information”.
We may collect Information such as name, address, telephone number and email address, date of birth or goods and services purchased, special requests made, and information about your preferences and user account, either directly or through third parties. We may also collect browser and device information, App usage data and information collected through other technologies, as well as demographic and aggregated information.
We and our service providers may collect Information in a variety of ways, including:
- Through Our Online Services: We may collect Information when you place an order or otherwise purchase goods and services from us, communicate with us via online chat services, inform us of any special requests or preferences you may have, or sign up for a newsletter or participate in a survey, contest, or promotional offer.
- Through Our Offline Services: We may collect Information from you offline, such as when one of our representatives visits your home, when you place an order over the phone or contact customer service.
- From Other Sources: We may receive your Information from other sources, such as public databases, joint marketing partners, and other third parties. This may include information from your credit card provider, and other partners, and from social media platforms (including from people with whom you are friends or otherwise connected to). Certain Information from your social media account may be linked to other Online Services and shared with us, which may include Information that is part of your social media account or your friends’ account.
- From Authorized Licensees: LWTA may from time to time enter into a license or similar agreement with a third party to sell products and services under a LWTA brand. Such an “Authorized Licensee” is independent from LWTA and may provide information to us about your purchases or your intersection with its sales or service departments.
- Through your browser or device: Certain Information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Online Services (such as the Apps) you are using. We use this information to ensure that the Online Services function properly.
- Through your use of the Apps: When you download and use an App, we and our service providers and business partners may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.
- Payment information: While payment information may be required if you elect to pay for certain goods or services via credit card, we do not collect and do not have access to complete credit card numbers. This information is passed through directly to our service provider, which processes payment. We do not take any responsibility for the acts or website of the service provider regarding the processing of this information. We do retain “masked” or portions of credit card numbers for limited purposes such as confirmation of credit card payment receipts.
- Using pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Online Services to, among other things, track the actions of users of the Online Services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Online Services and response rates.
- Using Adobe Flash technology (including Flash Local Shared Objects (“Flash LSOs”)) and other similar technologies: We may use Flash LSOs and other technologies to, among other things, collect and store information about your use of the Online Services. If you do not want Flash LSOs stored on your computer, you can block Flash LSO storage using the tools contained in the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions. Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications, including those used in connection with the Online Services. For more information, you may also wish to refer to https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html.
- IP Address: Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP address may be identified and logged automatically in our server log files whenever a user accesses the Online Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the Online Services. We may also derive your approximate location from your IP address.
- Physical Location & Mobile Location-Based Services: We may collect the general physical location of your device by, for example, using satellite, cell phone tower, WiFi signals, or other technologies. We may use your device’s general physical location to provide you with personalized location-based services, advertising and content. If you have downloaded one of our Apps, you may enroll to receive special offers by agreeing to the use of technologies that enable us to collect information about your precise location through your mobile device’s Bluetooth or similar capabilities. We will collect this precise location information only if you opt-in through the App (either during your initial login or later) to receive the special offers and by enabling these capabilities on your mobile device.
- By aggregating information: Aggregated Information does not personally identify you or any other user of the Services (for example, we may aggregate Information to calculate the percentage of our users who have a particular telephone area code).
Use of Information
We may use and disclose Information for various purposes, except where we are required to do otherwise under applicable law. Such purposes include:
- To provide the products or services you request.
- To complete your order and provide you with related customer service.
- To receive limited payment information from the payment processor to validate credit card payment receipts against our orders.
- To send you administrative information, marketing communications, promotional offers, periodic customer satisfaction, market research or quality assurance surveys.
- To personalize your experience and with respect to the Online Services by presenting products and offers tailored to you.
- To allow you to participate in sweepstakes, contests and other promotions and to administer these activities. Some of these activities have additional rules and may be operated by service providers who have their own rules, as well. Please read any such rules carefully as they could explain how your Information is used and disclosed.
- For our business purposes, such as data analysis, audits, security and fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
- Send you information regarding your account status and activities;
- Assess the benefits to which you are entitled;
- Administer points earned;
- Manage your choices regarding how you wish to earn points (e.g., participating airlines and other company loyalty programs) and track your points and transaction activity.
We may also use Information in connection with loyalty programs and/or other rewards based programs to:
Disclosure of Information
Your Information may be disclosed in connection with the following services that we provide as a global company:
- Appointments: The Information you provide to us for making an appointment in your home is made available to the applicable service partner for the purpose of meeting your appointment request.
- To Service Providers: We may disclose Information to our third party service providers and partners who provide services such as advertising and media, website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing and other services. Our Websites may sometimes contain links to other service provider websites. We assume no responsibility for the content or the privacy policies and practices on those websites.
- Sponsors of Sweepstakes, Contests and other Promotions. We may operate sweepstakes, contests and other promotions through the Services that may require online registration with us or with third-party providers of such contests or promotions. You should carefully review the rules of each sweepstakes, contest or promotion in which you participate through the Services, as they may contain additional information about the third-party provider’s use or disclosure of your Information. If there is a conflict in the treatment of Information between the rules of the sweepstakes or other promotion and this Policy, the terms and conditions of such rules control.
- Corporate Reorganization: We may disclose your Information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
We may also use and disclose Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer or social media platform provider.
Interest Based Advertising
We use a variety of tracking technologies. We collect information about users over time and across different sites when you use these sites. We collect this information using a variety of tracking tools including cookies, beacons, pixels, tags, statistical IDs, mobile advertising IDs, flash cookies, and similar technologies. We display interest-based using information gathered about you over time across multiple Sites, including mobile apps.
Our interest-based ads may be served to you on our Websites, in emails or on third-party Sites. We might serve these ads, or third parties may serve ads. They might be about us or about other companies’ products or services.
You Can Opt-Out of Some Interest-Based Advertising. There are various ways to opt-out of interest-based advertising. The Self-Regulatory Program for Online Behavioral Advertising provides consumers with the ability to opt-out of having their online behavior used for interest-based advertising using third party cookies. If you want to opt out of this online behavioral advertising, visit http://www.aboutads.info/choices/ and http://www.networkadvertising.org/managing/opt_out.asp. This will opt you out of many –but not all- of the interest-based advertising activities in which we or third parties engage. The Digital Advertising Alliance offers a tool for opting out of the collection of information across mobile devices for interest based advertising. To opt-out of this cross-device interest based advertising from companies participating in this tool, download the AppChoices app at http://youradchoices.com/appchoices.
We seek to use reasonable technical and administrative measures to protect Information within our organization. Unfortunately, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure or has been compromised, please immediately notify us at: LIXIL Water Technology Americas, Legal/Compliance Department, 1 Centennial Avenue, Piscataway, NJ 08854.
We respect your privacy and want to make you aware that if at any time you wish to revoke your authorization for us to contact you on the phone number you provided, which could be through automated phone technology, you can easily do so in the following ways:
- By Regular Mail:
- By mailing us at Attn: Consumer Privacy, American Standard Brands, 902 W Carrier Pkwy, Grand Prairie, TX 75050
- By Email: By emailing us at [email protected]
- By Phone: By calling us at 619-309-1672
- By Fax: By faxing us at 732-837-3063
If you supply us with your telephone number, you may receive telephone calls from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by calling 855-225-2183. Please provide us with your name and phone number.
If you request a copy of our “Do Not Call” policy, we will send you a copy via U.S. mail.
You may request, by telephone or in writing, that our company stop calling you and place your name on an Internal Do Not Call list. Although we may ask for your name, address, and telephone number, we will accept your request even if you only provide your telephone number. You have a right to have calls stopped and to be put on our Internal Do Not Call list even if you are still a customer.
When we receive your request, your telephone number is added to our Internal Do Not Call list within seven (7) business days. In some cases, it may take up to fifteen (15) business days for your telephone number to be removed from all company-wide calling lists. Your request will stay on our list for at least five (5) years. If you move, change your telephone number, or add an additional telephone number, you must provide us with the new telephone number in order for us to prevent calls to that number. We will not share the information you provide with anyone except affiliated companies or subsidiaries without your prior written permission.
All company employees who engage in outbound telephone solicitation are trained in this policy and made aware of these procedures before they are allowed to place calls to consumers. Managers, supervisors, or trainers review the policy with these employees annually.
If you notify us that you have received a telephone call from us after you have already requested to be placed on our Internal Do Not Call list, we will apologize for the intrusion and have a manager or supervisor investigate. The manager or supervisor will also personally confirm that the telephone number is on the Internal Do Not Call list. Upon request, we will mail you a confirmation that your telephone number is on the list. The methods and procedures in this Do Not Call policy are reviewed by the Call Center Project Manager annually.
If you have any questions, comments or concerns please contact us at 855-225-2183.
If you no longer want to receive marketing-related emails from us, you may opt-out by following the instructions in any such email you receive from us. In addition, you can also opt-out from communications by emailing [email protected] or by mailing us at Attn: Consumer Privacy, American Standard Brands, 902 W Carrier Pkwy, Grand Prairie, TX 75050. You can also simply click the link here to automatically be added our opt out list.
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out.
Special Notice for California Residents:
Individual customers who reside in California and have provided Information to us may request information about our sharing of certain categories of Personal Information to third parties, including affiliates within the LIXIL Corporation, for their direct marketing purposes. Such requests should be submitted to us by email at [email protected] or By mailing us at Attn: Consumer Privacy, American Standard Brands, 902 W Carrier Pkwy, Grand Prairie, TX 75050
Within thirty days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted to addresses other than the address specified in this paragraph.
If you are a California resident under the age of 18 and you are a registered user of the Website, you may request that we remove content or information that you posted on the Website or stored on our servers by (a) submitting a request to us by email at [email protected] or by mailing us at Attn: Consumer Privacy, American Standard Brands, 902 W Carrier Pkwy, Grand Prairie, TX 75050
(b) clearly identifying the content or information you wish to have removed and providing sufficient information to allow us to locate the content or information to be removed.
Accessing, changing or suppressing Personal Information:
If you would like to review, correct or update Personal Information that you have previously provided to us, you may contact us at [email protected] or by mailing us at Attn: Consumer Privacy, American Standard Brands, 902 W Carrier Pkwy, Grand Prairie, TX 75050
In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database, or other limitations you would like to put on our use of your Personal Information. We may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Retention: Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed. In addition, there may be certain information that we are unable to enable you to review, for legal, security, or other reasons.
Use of Services by Minors
The Services are not directed to individuals under the age of thirteen (13), and we request that they not provide Personal Information through the Services.
LIXIL Water Technology is a global organization and provides a global service. Sharing information cross border is at times essential to the Services. As a result, we may, subject to applicable law, transfer Information collected in connection with the Services, to these entities in countries where information protection standards may differ from those in the country where you reside. By using our Services and Websites, you agree that we may transfer your Information globally and process it or store it on equipment located in other countries outside the country where you reside.
Please do not include credit card or other sensitive information in your emails to us since email communications are not always secure.